FAQs

You have questions, we have answers.

What products can I create and sell?

Almost anything. You can access all available products by heading to the Designer in your dashboard. We regularly update our product range, but if there is something you would like as an option that isn’t available, please contact us here.

How much do products cost?

Merch Window is free to use. You set your selling price, and the profit is yours. Our fee is included in the base cost of the product. For example, if the ‘base cost’ of a t-shirt is $10 and you set the selling price as $24, you would keep $14 in profit. Visit the launcher to see the base cost of each product.


What's the manufacturing time?

Our manufacturing time is dependant on current orders in the pipeline, but we aim to have your order received and printed within 3-5 business days.

What are the shipping timelines?

Please note shipping timelines are usually faster than indicated below.

AU Fulfilment*

    • Domestic standard shipping: 3 – 5 business days
    • International standard shipping: 9 – 12 business days
    * For International shipping, we do not track packages once they reach their destination country.

How do I use my dashboard?

Learn how to navigate and use all the tools in your dashboard here.

How does Merch Window ensure my products are high-quality?

Each product sold goes through a series of quality assurance checks to ensure the best experience for merchants and their followers.

What business practices are essential to Merch Window?

All product suppliers must comply with an ethical code of conduct that covers health and safety regulations, labour and human rights laws, and ethical business practices. Merch Window prioritises suppliers who offer eco-friendly products or use practices that reduce environmental impact.

What payment methods and currencies can my customers use?

Accepted payment methods are credit/debit cards or bank transfers. Supported currencies include USD, GBP, EUR, CAD, and AUD.

How do I report a listing?

If you see an offensive or problematic design, please report it using the contact page here. Once informed, our legal team will review the listing within 24 – 48 business hours and take action accordingly.

How do I get paid?

Once you have connected your stripe express account located at the bottom of your store creation page, you will be able to log in and view all current and future payments from your stripe dashboard; more information on this can be found here.

For any questions not answered above, please contact us here.

Thank you.

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