Frequently asked questions 1


Here, you'll find comprehensive answers to a wide range of questions about Merch Window. Whether you're new to our platform or looking for specific information, we've got you covered. If your question isn't addressed here, please feel free to contact us directly for more assistance.

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Getting Started

New to Merch Window? This section guides you through the basics to kickstart your journey.

Merch Window is versatile and inclusive, catering to a wide range of users. This includes businesses of all sizes, charities, influencers, talent agencies, artists, sports teams, educational institutions, community groups, and more. Essentially, if you have a design or a brand, you can use Merch Window to create and sell custom merchandise.

Setting up your store on Merch Window is straightforward and user-friendly. Firstly, sign up for a free account on our platform. Once registered, you can choose from our range of products to customise. Upload your designs, set your prices, connect a Stripe account and your store is ready to go live. For a more detailed guide, please visit our 'Getting Started' page.

Using Merch Window is completely free. There are no upfront costs involved, we simply take production costs from the total of each sale completed on our platform with your profit margin sent directly to you using our secure payment gateway partner. Our goal is to make custom merchandising accessible to everyone without financial barriers.

You don't need a Stripe account to make purchases for yourself or your business, but a connected account is necessary for secure handling of sales and profit transfers. Stripe ensures that your financial transactions are safe, reliable, and efficient. Setting up an account is easily done in your store setup area in your dashboard, and it integrates seamlessly with your Merch Window store.

Yes, you have the flexibility to customise your store’s cover image and profile picture to match your brand or personal style.

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Setting Up Your Store

Find all you need to know about launching your online store smoothly and efficiently.

To start selling, you need to create an account, set up your store, design your products, and have a Stripe account to handle secure sales and profit transfers. If you're just creating to make purchases for yourself there's no need to connect Stripe, but why not see if anyone else might like to purchase your products?

Creating a store on Merch Window is completely free.

There are no upfront costs involved, we simply take production costs from the total of each sale completed on our platform with your profit margin sent directly to you using our secure payment gateway partner. Our goal is to make custom merchandising accessible to everyone without financial barriers.

Creating a store is simple. Sign up on our platform, head to the 'Store' tab in your dashboard and complete the required fields. Once you've designed your products, they're automatically placed in your free storefront. Head to our Help & Support page to access our helpful guides.

You can embed your Merch Window store into your existing website seamlessly as long as the platform you're using allows embedded code, providing a smooth shopping experience for your customers. Head to the Store tab in your dashboard and scroll down to locate the embed feature or take a look at our Help & Support page to access our helpful guides.

We understand that many of our competitors ask for subscriptions before you can start using their product to its full extent. The good news is that we don't! Your website might allow you to insert a link or button, which means you can create a way for customers to be taken to your standalone Merch Window storefront without needing to embed any code.

Merch Window's free embed feature allows you to choose colour schemes to reflect your brand’s aesthetic, but some things need to remain in order to ensure correct functionality across various screen sizes and give your customers a seamless experience. Head to the Store tab in your dashboard, scroll down to the embed feature and check out the available customisation options.

Here's some really great news: you don't need to! We handle everything for you including payment processing, order fulfilment and shipping so all you need to do is get people to your store so they can make a purchase. Of course, our platform allows you to see all of your previous sales and we're constantly working on providing more ways for you to track your sales.

We're working on new features like referral codes, discounts and special offers for merchants. Soon you'll be able to create and manage discounts and promotions directly from your store dashboard, helping you to drive sales and engage with your customers. Stay tuned!

Our dedicated support team is available to assist you with any queries or issues you may encounter. We provide resources, guides, and direct support to ensure your store runs smoothly. If you can't find what you're looking for here or in our Help & Support page and you'd rather talk to an actual person, click on over to our Contact page options 👍

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Products and Design

Explore tips and tricks for selecting products and creating standout designs.

Merch Window offers a diverse range of products for customisation, including t-shirts, hoodies, hats, bags, and more. We continuously expand our product line to provide you with a variety of options to suit your needs.

Our design process is user-friendly and intuitive. You can upload your own designs using our online product design tool to set placement, product colours, product details, price and more.

Absolutely! We offer design assistance to help you bring your ideas to life. Our team of design experts can guide you through the process or even create designs for you, ensuring your merchandise looks professional and appealing.

To ensure the best quality print, we recommend using 'vector' graphics or high-resolution images and adhering to our design guidelines, which you can find on our 'Design Tips' page. This includes information on recommended image formats, resolution, and other handy knowledge to make sure your customers get the best you have to offer.

Each product is carefully inspected throughout the production process to maintain our quality standards. While our design tool provides a realistic preview for placement, please note that product sizing can vary, and the preview should not be considered exact. This ensures your design aligns well with different product sizes and styles.

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Pricing and Payments

Understand the ins and outs of pricing your products and managing payments.

Pricing is based on the cost of production and your chosen profit margin. We provide a base cost, and you can set your retail price above this to determine your earnings.

Yes, you have the flexibility to set individual prices for each product in your store, allowing you to tailor your pricing strategy to your target market. You can edit prices whenever you like, but only future sale prices will be affected.

Payments are processed through Stripe. You'll need to connect a Stripe account in your store settings, which will handle all sales transactions securely and transfer your profits directly to you. At no point does Merch Window handle your profits, they're all yours.

Merch Window is free to use. There are no subscription fees or upfront costs. We only charge the base cost of the product, and you keep the rest of the sale price as profit. The purchasing customer pays for shipping based on rates applicable to their location.

Payments are typically processed and transferred to your account on a rolling basis according to Stripe's standard practice, usually within a few days of each sale.

The only requirement is that your retail price covers the base cost of the product. Beyond that, you have complete freedom to set your prices.

Currently, transactions are processed in Australian Dollars (AUD). However, we are working on providing multi-currency support to cater to our global user base.

Yes, all relevant taxes are calculated and included in the final sale price. This ensures compliance with tax regulations without any extra hassle for you.

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Shipping & Delivery

Get insights into our shipping processes and delivery timelines for your orders.

We offer a range of shipping options, including standard and express delivery, both domestically and internationally.

Delivery times vary based on the shipping option chosen and the destination. Typically, orders are shipped within 3-5 business days, with additional time for transit

Domestic standard shipping (within Australia): 3 – 5 business days

International standard shipping: 9 – 12 business days*

*For International shipping, we cannot ensure tracking of packages once they reach their destination country.

Yes, once an order is shipped, the purchasing customer will receive a tracking number to monitor the delivery status. Please direct any enquiries regarding shipped items to

Shipping costs are calculated separately and added to the final price at checkout. This ensures transparency in pricing for both you and your customers.

We manage international shipping through our logistics partners, ensuring a smooth process regardless of the destination.

Yes, customers have the option to select their preferred shipping method at checkout, based on their urgency and budget with respect to the availability of services provided to us by third parties.

Our delivery partner, Australia Post, offsets the carbon emissions of most parcels sent by consumers in Australia (and to international delivery hubs), via a Post Office, MyPost or MyPost Business account in partnership with Qantas Future Planet.

Shipping rates are based on the weight, dimensions, and destination of the order. We strive to keep these rates as affordable as possible.

Although we're working on ways to increase incentive for your customers to purchase from your store including discounted shipping rates, free shipping is not currently available.

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Bulk Orders

Learn how to handle larger orders with ease, from creation to delivery.

Yes, you can place bulk orders for events, corporate needs, or large-scale campaigns. Our platform accommodates bulk ordering with ease, ensuring you get the quantities you need. Reach out to for specific enquiries.

We offer competitive pricing for bulk orders. The discount varies depending on the quantity and product type. Please contact us for a detailed quote based on your specific needs.

Even with bulk orders, we adhere to our print-on-demand principles. This means we produce items as they are ordered, ensuring minimal waste and maximum efficiency.

Turnaround times for bulk orders vary based on the order size and product types. We strive to fulfil bulk orders as efficiently as possible while maintaining our high-quality standards. It's best to give us as much notice as possible prior to when the products re required.

We can handle large order volumes, but the maximum quantity may vary depending on the availability of a product. Please reach out to us with your specific requirements for more information.

Our quality control standards are stringent, ensuring consistency across all items in a bulk order. Each product is carefully inspected throughout the production process.

Yes, we recommend ordering a sample to ensure the product meets your expectations before placing a large order and you can do so right from your dashboard. This helps in making informed decisions about the final order.

Shipping for bulk orders is managed efficiently to ensure timely delivery. We work with reliable shipping partners to handle large volumes and provide tracking for your convenience.

Due to the nature of our print-on-demand process, modifications or cancellations after production has started are limited. Please contact us as soon as possible if you need to make changes. Payment is required prior to production and you may be charged for materials and product that has already been produced as part of your initial order.

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Partnerships & Collaborations

Discover how to grow your network and opportunities through partnerships and collaborations.

If you're interested in partnering with us, whether as a supplier, collaborator, or in any other capacity, please reach out via our contact form. We're always open to exploring new opportunities that align with our mission and values.

We collaborate with a diverse range of organisations, including eco-friendly suppliers, sustainable fashion brands, non-profits, and community groups. Our focus is on partnerships that enhance our community and sustainability goals and offer value to our users.

Absolutely! Charities can create custom merchandise for fundraising purposes easier than ever. We offer a streamlined platform that makes it easy to design, sell, and ship products, turning merchandise into a powerful fundraising tool. We're even working on more ways to integrate charitable payments from all Merch Window users.

Yes, influencers and content creators can partner with us to create custom merchandise lines. This is a great way to engage with your audience and offer them unique products that resonate with your brand.

We carefully vet all potential partners to ensure they share our commitment to sustainability. This includes assessing their environmental practices, ethical standards, and overall alignment with our mission.

Definitely! Local artists are encouraged to use our platform to bring their designs to a wider audience. We support artists by providing a space to sell their creations without the hassle of handling production and logistics.

Community groups can benefit from our platform for various projects, from local events to awareness campaigns. We provide the tools and support needed to create and sell custom merchandise effectively.

We're open to collaborating with educational institutions for projects, workshops, or events that align with our values. This can be a great way for students to learn about sustainable merchandising and entrepreneurship.

Businesses can partner with us to create custom corporate merchandise including uniforms, promotional packs and more. Our platform offers a hassle-free way to design and distribute branded items, whether for internal use or promotional purposes.

To start a collaboration, simply contact us with your proposal or idea. Our team will review it and get in touch to discuss how we can work together effectively.